Shipping FAQ
Please note: because order volume is currently very high, deliveries are taking longer than they normally would. Rest assured that every order is being processed and dispatched – our team is working around the clock so your order reaches you as fast as possible. Thank you for your patience during this busy period. For order updates or tracking details, write to thermafitsboots@gmail.com and we will get back to you within 24 hours.
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How long will shipping take?
Every order leaves our warehouse within 1–5 working days, depending on how busy the queue is at the moment. Demand has been very high lately, and even so we work to send each parcel out on time, with the care and speed our customers deserve.
Once it is on its way, the courier takes over and the parcel normally arrives in 3–5 working days.
The moment your order ships, a confirmation email with the tracking details is sent to you.
My tracking number doesn't work
A tracking code usually only goes live after the parcel is scanned at the courier depot, and sometimes only on the day it is delivered. Many carriers simply do not refresh their tracking until the delivery attempt happens. To see where your order stands right now, use our 'Track Your Order' page or write to thermafitsboots@gmail.com with any question.
My order is late
A delivery that runs late is frustrating, we know that. It is exactly why we do everything we can to avoid it and why we tell you straight away whenever the courier reports a problem. During peak periods (Christmas, Black Friday and the like) shipping naturally takes longer, and we always keep our delivery estimates up to date. If your parcel never turns up, write to thermafitsboots@gmail.com and we will sort it out.
I want to cancel my order
If the order has not left our warehouse yet, we can cancel it and give you a full refund.
Once it has already been dispatched, we are unfortunately not able to call it back.
As soon as the parcel reaches you, we will gladly walk you through the whole refund process.
I ordered the wrong size
Order not dispatched yet:
Send an email to thermafitsboots@gmail.com right away with your order number and the size you actually need — we can change it before the parcel leaves.
Order already dispatched:
Place a new order in the correct size and send the wrong one back once it arrives for a full refund. Write to thermafitsboots@gmail.com and we will share the return instructions.
Order is marked delivered but nothing has arrived
The Shop app sometimes flags a parcel as delivered ahead of time, or shows the wrong date.
Please double-check with everyone at home, ask the neighbours and look carefully in the usual safe spots.
Give it 24 hours — it may still turn up. Still nothing? Email thermafitsboots@gmail.com